When a customer struggles on your website, every second of confusion erodes trust. GuideLens lets your support agent see the customer's screen in real-time and guide them to resolution — without downloads, plugins, or access to sensitive data.
Available for web applications. No browser extensions required.
When customers call for help, agents ask "what do you see on your screen?" — then lose minutes to back-and-forth before they can even begin solving the problem.
Co-browsing eliminates the guesswork. Agents see the customer's actual page, spot the error instantly, and resolve in one interaction.
No more "can you describe what you see?" Agents see the problem the moment they connect. Less diagnosis, more action.
When agents guide customers step by step on their actual screen, issues get resolved completely the first time.
When a customer is stuck on a form, application, or checkout flow, a guided nudge at the right moment saves the sale.
Customers choose when to share. They see what the agent sees. They can pause or stop at any moment. No surprises.
No downloads. No plugins. No browser extensions. Just a script tag and a support workflow.
A lightweight JavaScript snippet on your site. Loads async, zero visible UI until a session starts.
From your support tool, CRM, or our console, the agent requests to see the customer's page.
A clear, friendly prompt appears. The customer decides. They can pause or stop at any time.
The agent sees the live page, points to elements, and guides the customer to resolution in real time.
Your customers' sensitive data never leaves their browser. GuideLens masks it before the page is shared with the agent.
Passwords, card numbers, OTPs, account numbers — masked on the customer's device before any data is transmitted.
Sharing starts only with explicit consent. Customers see exactly what the agent sees. Pause or stop with one click.
GuideLens mirrors the page structure, not a video feed. Nothing is stored unless you explicitly enable session recording.
Who initiated, when consent was given, what was shared, when it ended. Every event logged and exportable.
Co-browsing is becoming a standard ask in enterprise RFPs. Building it from scratch takes months. GuideLens gives you a production-ready capability under your brand.
Embed our Agent SDK into your existing console. Your UX, your branding. Agents never leave your product.
Each of your customers gets a separate tenant with their own API keys, masking rules, and audit logs.
Agents authenticate via your existing SSO. JWT validation built in. No separate login needed.
Cloud hosted by us. Self-hosted in your AWS, Azure, or GCP. Or fully on-premise for regulated industries.
Most co-browse vendors charge per named agent. But only 10–20% of your agents use co-browse on any given call. Why pay for all of them?
100 agents, but only 15 co-browse at the same time. Pay for 15.
Set up in under an hour. See the difference on your first call.